All Systems Operational
Uptime over the past 90 days. View historical uptime.
Accounts Operational
90 days ago
100.0 % uptime
Today
Bills Operational
90 days ago
100.0 % uptime
Today
Labels Operational
90 days ago
100.0 % uptime
Today
Logistics Operational
90 days ago
99.75 % uptime
Today
Sync Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 8, 2023

No incidents reported today.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023
RIC2 - Hopkins - Network Outage
Resolved - The network has remained stable, and Shipvine has resolved the backlog for nearly all merchants serviced from RIC2. The entire backlog will be resolved Friday morning. We will prioritize work to improve our failover capabilities at RIC2.
May 25, 16:15 EDT
Monitoring - The network has been restored and stable for the past hour, and Shipvine is working to address the backlog of fulfillment requests at RIC2.
May 25, 14:21 EDT
Update - The outage is caused by a failed piece of telco equipment on Richmond Hwy and effects multiple buildings. Shipvine is continuing to manually pick fulfillment requests at RIC2 and transport them to RIC1 for processing. Though these fulfillment requests are "picked" at RIC2, they will not appear as such until they are processed at RIC1. Please note that all of our server infrastructure is hosted at a data center, so the ingestion of orders and transmission of tracking numbers is not effected by the outage.

While RIC1 has redundant ISP connections, RIC2 does not, and we will of course be prioritizing this work with additional failover options next week.

Thank you for your patience as we continue to process fulfillment requests this afternoon.
May 25, 12:47 EDT
Identified - An extended network outage is effecting the region surrounding the RIC2 (N Hopkins Rd) warehouse, and we can't fulfill orders from that location. Technicians from the local ISP are actively working on the problem. Shipvine is implementing emergency measures by picking orders at this location using paper tickets and shuttling items back to RIC1 for processing and shipping, which is substantially slower but still allowing us to fulfill orders. We are prioritizing hot and SLA orders first.
May 25, 09:08 EDT
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